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Terms & Payment Options

Townsend Oil & Propane delivers the finest of fuels and service possible offering the best prices in the area. This has been our heritage since 1922. All of our fossil fuels are supplied to us by several refining companies in both Rochester and Buffalo, NY.

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Our reputable suppliers include Exxon/Mobil and Sunoco. Millions of gallons of product are transported to us by means of transports for storage at our large facility in Leroy, NY.
Our storage facility capacity is in excess of 150,000 gallons and is continually growing to meet our demands, assuring adequate supplies. Once at our facility, our excellent trained staff and well maintained Townsend fleet of delivery trucks make automatic delivery stops daily providing energy sources to area residents, farms, businesses and gas stations alike.

We currently serve 15 area counties throughout Western N.Y. on a full time basis. Townsend offers a variety of fuel purchase plans. One popular option is to "Prebuy" fuel at off season rates at much lower prices for protection against sudden increases for the upcoming season. Customers automatically receive fuel without the bill.

PRICE CAPPING means ceiling prices during the course of the heating season. Customers in this program will either pay the cap price or less, nothing more during peak times.

FIXED PRICING allows customers to "Lock-In," meaning the price will not change throughout the heating season.

To learn more about our various pricing programs, please contact our sales department. To qualify for these two programs, customers account must be in good standing and on an automatic delivery basis.

We do offer two types of delivery schedule - AUTOMATIC and WILL CALL.

AUTOMATIC DELIVERY - This service prevents run outs. Our accurate computing delivery schedule is based on degree days. Our system notifies us when customers are in need of a delivery, in terms of 150-200 gallons of product. Therefor, never needing to call us when you need fuel. Automatic delivery qualifies customers for special incentives such as "Price Capping" and "Lock-In" prices. This cost saving program offers total "Price Protection."

WILL CALL - Is the customers responsibility to keep an eye on their tank gauges, thus calling in for a delivery. Please allow up to 4 business days for delivery. We will do our best to deliver promptly; however, failure to provide for changes to our delivery schedule could result in an additional charge of an off-route charge of $90 during normal business hours or $125 during non-business hours and weekends. Will Call customers are billed at our posted price at time of delivery. While this is often times higher than the pricing of our program customers, we provide all our customers with competitive market pricing.

PAYMENT OPTIONS & TERMS

BUDGET BILLING - Enrollment deadline is October 31st.

CREDIT CARDS - We accept most major credit cards for payment.

OTHER OPTIONS - Electronic checks available.

AUTOPAY DISCOUNTS also available - Call our office for details.

 


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